You are the only one that has access to SpyAgent once you install it - unless you give the SpyAgent password to someone else. This allows you to have exclusive access to SpyAgent's logs and options.

Webmail activity will be logged in the keystrokes logs (outgoing typed webmails) and website content logs (incoming webmail). Screenshot logs will show webmail content as well.

First, please try performing a test delivery from SpyAgent's email delivery settings screen. If the test completes successfully but you do not receive the log report please check your email account's spam folder for the log report email. If the test fails please turn off email delivery, then re-open SpyAgent's email delivery settings and re-enable email delivery. Enter your email address into the 'Send To' field and then perform a new delivery test. If you still receive errors please contact our helpdesk for assistance.

By viewing the Application Active Usage Log you can tell how long applications have been actively used by users - rather than how long they were just sitting in the background not being used at all.

Your install folder is only hidden now - you can view it by going to Folder Options in Explorer and enabling the 'View Hidden Files' option.

If you click on this and nothing happens, that means SpyAgent is not running in stealth mode. It may be in active mode, but it is not in stealth mode. To bring up the main SpyAgent screen, click on the SpyAgent icon in the task bar (by the time/date).

Reinstalling SpyAgent will fix this problem. Please make sure you disable any antispyware/antivirus software when installing.

First, make sure you have the email logging option turned on in SpyAgent's logging options. Second, if you are on dialup this feature will not operate - it is only usable by users with 'always-on' internet connections (ie: dsl, cable, network connections). Third, make sure you are using POP3/SMTP emails - webmail (like Hotmail) is not logged by the email logging feature in SpyAgent (webmail is logged separately, in the website content logs).

This is probably happening because the log location you are using for SpyAgent's log storage is not set to full read/write access for all users of your computer. Make sure the log location has full access for all users - and also make sure you have 'load on Windows startup for all users' enabled in SpyAgent's startup options.

To set a folder to full read/write access in Windows right click on the folder, click on "Properties", then "Security" within the properties window. Once there, make sure all users and groups have full read/write access set.

SpyAgent is probably not running. Double click the SpyAgent icon in its installation folder to restart it. Be sure to click "Start Monitoring" again next time you stop monitoring, to ensure it stays running. If you exit the software, it will no longer be monitoring.

Yes, you should remove the trial version first before installing the full version to ensure there are no conflicts between the two versions, and that the two copies are not running simultaneously on your computer.

This can be prevented. Make sure you have 'Disable Spyware Detectors' enabled in SpyAgent's Security settings (click on the advanced tab on SpyAgent's user interface). If this does not do the trick make sure you have SpyAgent's latest Spyware Detectors Database installed. To do this simply run the update installer. Additionally, it is recommended that you configure your antispyware to ignore SpyAgent's install folder. For instructions please view our exclusion instructions.